Today Meta announced that it is shutting down its employee communications tool Workplace by Meta (which I found to be very successful) and turning over the business to Workvivo by Zoom. This is actually a very significant move for HR and IT teams: there are more than 7 million corporate users (it was originally called Facebook@Work) and the product was particularly successful with remote and deskless workers. One of the clients, Farmer’s Insurance, told me Workplace had revolutionized its employee experience because it was the only corporate tool that employees could immediately learn how to use. (It’s patterned after Facebook.) That said, Meta has other priorities now so their “corporate applications” business (including Portal, their wiz-bang video conferencing tool) is over, essentially ceding the market to Zoom, Microsoft, Slack, and others. I just talked with Gidi Pridor, the founder of Workvivo, and they are thrilled. All of a sudden Workvivo...

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This week, ServiceNow held their annual user conference with more than 22,000 IT and technology professionals, and they announced some significant enhancements to their strategy. ServiceNow’s goal is to integrate the enterprise with a new layer of workflow software that can connect anything to anything, and then give employees, customers, and leaders access to information and systems in a single pane of glass. Historically, ServiceNow did this through a series of case management and service delivery tools used primarily by IT departments. And that platform was very successful in helping IT service teams automate and streamline all of the various IT requests and IT problems that they face. But as the company grew and became more ambitious, and now that Bill McDermott is leading the company, who is one of the greatest leaders I’ve ever met, they are moving greatly beyond that. In the employee area there are a wide...

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Today’s podcast, recorded in Vegas after a series of conferences (ServiceNow Knowledge and Unleash), talks all about how ServiceNow is making a major play to dominate the space and how Enterprise Talent Intelligence is going mainstream. I also discuss what we covered in our AI in HR workshop and how to evaluate the massive number of tools are coming (including Galileo® from us). I also give you my thoughts about why Business Insider was a bit unfair to Workday and how the HCM market will soon change existentially. Additional Information Enterprise Talent Intelligence Has Arrived: Disrupting The HR Tech Market ServiceNow Boldly Introduces AI Solution For Skills, Learning, And Growth Why I’m Still Bullish On Workday Here Come The Copilots: Microsoft’s GenAI Strategy For The Enterprise AI in HR: Certificate Course in The Josh Bersin Academy (join the more than 30,000 people who love it!)

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Of all the AI innovations we’ve seen in the workforce, perhaps the most significant is Talent Intelligence. Talent Intelligence, as we define it, is the use of massive amounts of employee and workforce data to understand skills, job fit, performance, leadership potential, career pathways, pay equity, and organizational capability. As we introduce new research today, we take a position that this is one of the most existential changes in HR technology in decades. What exactly is talent intelligence? This technology, based on AI, allows companies to analyze vast amounts of data about employees, match it against data in the external labor market, and learn things they never knew before. In many ways it’s similar to advertising technology where companies like Meta, TikTok, and Google analyze data about individuals to serve up ads tailored to individual consumers. In the case of business and HR, talent intelligence gives companies deep understanding of...

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This conversation explores the concept of employee experience and its evolution from employee engagement. The case studies of the BBC and Schiphol Airport demonstrate innovative approaches to creating inspiring employee experiences. The discussion emphasizes the operational aspects of employee experience, including training, inclusion, belonging, pay, and benefits. It also introduces the concept of employee activation, where employees are empowered to make local changes to improve their work experience directly. Keywords employee experience, employee engagement, case studies, operational aspects, training, inclusion, belonging, pay, benefits, employee activation, BBC, Schiphol, T-Mobile, AirBNB, Kaiser Permanente Takeaways Employee experience is a more expansive and refreshed approach compared to traditional employee engagement. Understanding the specific needs and experiences of different employee groups is crucial for creating inspiring employee experiences. Operational aspects such as training, inclusion, belonging, pay, and benefits play a significant role in employee experience. Employee activation empowers employees to make local changes to improve...

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This week, as I discuss in today’s podcast, Microsoft blew us away again. The company delivered $61.9 Billion in revenue last quarter (up 17%) and Microsoft Cloud reached $35.1 billion, growing 23%. And every other business is on fire: Azure grew by 31%, Office and LinkedIn grew by 12%, and PC and Windows grew by 17%. But the biggest story of all is the Copilot. According to the announcement, 60% of the Fortune 500 companies are now using Microsoft Copilot. And as I discuss in the podcast, the “preview version” has quietly appeared in every version of Windows 10 and Windows 11 (I have it). So I would argue that this new product may be the largest business-centric AI tool in the market already, even though most companies are still just experimenting with its capability. As I talked this over with Microsoft execs (with more announcements coming the week of...

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